RICK A RICE CONSULTING

Technical and Marketing Communications for the IT, Software, IT-Security, Change Management, AEC, and Media Sectors

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PROCESS & PROCEDURE

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Process & Procedure

Rick A Rice Consulting has developed a variety of types of process and procedure documentation, including:

Data center operations, such as automated server deployment, server and workstation patching, logical and physical data center health monitoring
Virtualization of data center services, including creation, configuration and management of virtual machines using OpenStack API
Installation guides for satellite services and server add-ons such as EdgeJava, involving installation of application instances on Weblogic Server, web instances on OHS, and reverse proxy instances on Apache HTTP
API user guides, including OpenStack and developer API
Runbooks for data center daily operations
vSphere client installations, such as Cisco Systems Smart Satellite
Guides for developing technical documentation
Work plans, quality control plans, and health & safety plans
Training programs, including leader guides and participant manuals
Business process procedures, including manuals and help systems

Related to the development of many of these process and procedure documentation projects is the development of governing tools, including templates and style guides. These may be adopted from the project owner, or may be created custom to support the project owner's branding and presentation requirements.

Samples of these types of documentation are available. Send your request by email to Rick@rickarice.com.