Rick Alan Rice 


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Writer for hire

I am a writer with 45 years of experience in journalism, marketing communications, and technical writing. 

I have worked as a consultant or contractor in the tech sector with KPMG, Cisco Systems, NTT Data/Dell IT Services, TerraData (ThinkBig Analytics), OSIsoft (AVEVA), and others.

I have extensive experience in the architecture and engineering sector, having developed large contract RFP responses for  Bechtel Corporation, Granite Construction, and other engineering and architecture groups.  

 I have served as editor for numerous academic studies and submittals to such as the Journal of the American Society of Civil Engineers. I have been the editor of commercial news and feature publications.

As a content producer, I publish and manage several websites. I am the author of numerous novels, screenplays, and musical compositions.  

Rick A. Rice
11847 Sunrise Ln.
Grass Valley, CA 95945
P: (707) 290-0428
Rick@rickarice.com
Find me on LinkedIn
 
 

Education

San Francisco State University - Extension courses in JavaScript and Java programming - Jan-Dec 1999

Webster Institute of Technology - Certificate in Technical Writing - Fall 1998 

M.A., Magazine Journalism, Ball State University -  Courses completed, no degree - 1976

B.A., English-Journalism, Fort Hays State University - 1975 

Skill Set


Original Authoring  and Editing
Data Gathering, Research, SME Collaboration
HTML - Markdown - GitHub

Recent Work Experience

Orange People

August 2021 - Present
Technical Writer

Currently on contract with the consulting firm Orange People and working within the Meta Connectivity Knowledge Management team. The dedicated role, focused on Meta's developing technologies for broader connectivty, involves project management and internal customer communications, development of open-source sites for OEM developers and wiki sites for various operations groups, and development of white papers proposing technological initiatives. Engagements involve software and hardware developers, as well as higher-level program managers.     

 


OSIsoft

May 2018 - June 2021
Software Technical Writer

Developed user guides for a range of data collection software products, including OSIsoft’s PI connector and interfaces. Worked within an agile environment, participating in daily standups with three of OSIsoft's development teams. Developed DITA-based documentation, as well as documentation developed in markdown format for GitHub delivery (DocFX).       

  • Authored original content, and edited existing content, in XMetaL and Visual Studio Code
  • Managed agile work items and tasks through Azure DevOps.
  • Worked remotely with developers in Europe and on the east coast of the United States, communicating through Skype and Microsoft Teams

NTT Data / Dell IT Services

Dec 2016 to March    2018
Software Technical Writer

Provided technical writing and project management services to NTT DATA in their absorption of Dell IT Services. Developed software developer guides for their straight-through-processing (STP) services and the modernization of their LifeSys application, as it was migrated from a mainframe to an open systems (Linux) environment. 

  • Documented organizational development initiatives, including a patch management program for NTT DATA’s high availability core application servers.
  • Developed ITIL-based process and procedure documentation for data center help desk operators.
  • Developed an INFOBLOX training guide for network administrators.
  • Developed standards, methodologies, process, and procedure documents for their Information Security Management System (ISMS).

Portfolio


California Cap & Trade 
Feasibility Study
Critical Infrastructure 
Design and Security Compliance
Software Documentation